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Troubleshooting Guide


Below are some tips and suggestions if you are having trouble accessing your account, completing the required online modules, or need technical assistance.

Technical Requirements:

  1. These online programs work best with the latest versions of Google Chrome as the internet browser. Other browsers may work, but not as well. Get instructions on how to download Google Chrome.
  2. It is best to complete the modules on a desktop or laptop computer. Only the Diversity, Equity, and Inclusion program is supported on a mobile device. AlcoholEdu and the Sexual Assault Prevention for Undergraduates do not support mobile devices such as a cell phone or tablet.
  3. Get more detailed information about the minimum system requirements.

Having Technical Difficulties?

  1. Google Chrome is the best browser to use for the online programs.
  2. You must disable pop-up blockers in your internet browser. Get more information about disabling pop-up blockers in Chrome or you can search online for instructions for disabling the pop-up blocker for your specific internet browser (e.g. Safari, Firefox).
  3. Clearing your cache can help if the programs are not loading properly. Get instructions on how to clear your cache in Chrome or you can search online for instructions for clearing the cache for your specific internet browser (e.g. Safari, Firefox).
  4. Make sure your browser is configured to accept cookies. Get information on cookies for Chrome or search online for instructions for your specific browser (e.g. Safari, Firefox).
  5. Still having technical difficulties? Get more detailed information about the minimum system requirements.

Need Technical Support?

  1. EverFi, the company that hosts these programs, provides 24-hour, 7 days per week technical support either by calling 1-866-384-9062 or using their live chat.
  2. You can also submit a request for support on the Everfi support website by clicking "Submit an Issue" on the right side of the page.
  3. See the New Student Requirement FAQ.